Written service agreement
Although surprises are great for birthdays, you don't want to be surprised when working with your insurance professional. This is why we provide you with a written agreement that clearly states:
- How you will report claims
- The best way to communicate with your Customer Service Representative
- What to do when you purchase a new car
- How to make changes to your policy
- How your insurance program will be reviewed and how often
- And much, much more
New Richmond Insurance Agency
New Customer Instruction Sheet
Many of us have heard flight attendants say their primary job is to keep their passengers safe. The same can be said of our agency. Although customer service is very important, our primary role is to help you protect your possessions and businesses. Because customer service is important, we have worked very hard to save you time, and make the process as convenient as possible. By following the procedures outlined below, you will not only save your time, but you will allow our professional staff to focus on your insurance needs.
Making A Change
In order to make a change to your legal document, or policy, companies now require your request in writing. Not only does this ensure accuracy, but it saves you time and allows you to make your requests on your schedule, not ours. There are three convenient options:
1. Visit our website at www.newrichmond-insurance.com
2. Email your request to info@nr-ins.com
3. Fax your request using the attached Change Request Form to 1-715-246-6965
Requesting A Certificate
Since certificates are often time sensitive, we want to make sure you never have any trouble getting paid or getting on a job site. Although they are infrequent, computer issues can cause delays. To make certain you are never inconvenienced, please send your requests at least 2 hours in advance. There are three convenient options:
1. Visit our website at www.newrichmond-insurance.com
2. Email your request to info@nr-ins.com
3. Fax your request using the attached Certificate Request Form to 1-715-246-6965
Reporting A Claim
Many agencies teach their customers to report claims directly to the insurance company. However, in many cases reporting claims directly can cost you money. If, for example, reporting a claim to the company that is just under or above your deductible can result in an increase in your premiums. Therefore, for your protection, we ask that you always contact us in the event of a claim, regardless of instructions you might receive from the insurance company. Our professional staff will make recommendations on potential outcomes of reporting the claim, as well as make recommendations of potential gaps in coverage. After our staff has made their recommendations, they will transfer you to the company’s claim center. They will handle the details of the claim; assign a claim number and an adjuster.
Questions About A Payment Or Bill
Most of us have credit or debit cards issued through our local banks. If you have a billing question, you automatically contact the credit card company, not the bank issuing the card. Our primary job is to help you make intelligent insurance decisions. Since the insurance company is responsible for billing, they will always have the most current information. If your bill comes directly from the insurance company, always contact them first for any questions on payments or other billing issues. In an effort to provide the best customer service, we will always direct you to the company for these questions. Visit our website www.newrichmond-insurance.com and click on “Make a Payment” to view a list of company websites and phone numbers that allow you to make a premium payment and ask billing questions
Questions
From time to time, you will have questions for someone in our office. The best way to contact us is through email. By using email, you will save time, receive answers in writing and often receive a faster response.